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The Webflow Client Handover Kit: Loom Scripts, CMS Guide Template and the 12 Settings to Check

A rebrandable Webflow client handover kit for 2026: four Loom scripts, a CMS guide template and the 12 settings to check before the client takes the keys.

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Octo Agency cover: The Webflow Client Handover Kit, with a purple hexagon pattern

Since 5 October 2026, the Webflow legacy Editor is fully deprecated and the ?edit shortcut no longer works, according to Webflow's own Legacy Editor deprecation FAQ. Editor branding, the white-label option that let agencies put their logo on the editing screen, went with it. Any handover document written before this year that tells a client to add ?edit to their URL now sends them to a dead end.

This page is the replacement: a handover kit an agency can copy, rebrand and send under its own name. Its core is four short Loom scripts, a CMS guide template and a checklist of 12 settings, sent with a welcome email, and every Webflow behaviour it relies on is taken from Webflow's help centre as read in October 2026.

What changed in 2026, and why old handover kits are wrong

Most agency handover kits were written for a world where the client got an Editor login, a branded editing screen and a two-page PDF. Three changes in 2026 broke that model.

Webflow client editing, before and after the 2026 changes
TopicOld handover kit saidWhat is true in October 2026
How the client logs inAdd ?edit to the live URL?edit is disabled; clients sign in to a Webflow account with a seat, or use ?update
Branding on the editing screenAgency logo via Editor brandingEditor branding is deprecated; the client sees Webflow's interface
What the client can changeText, images and CMS itemsDepends on the role: Content editor, Marketer or Reviewer
How many client loginsOne per Editor user on the CMS planClient seats: 1 per site (Freelancer), 3 per site (Agency), no extra seats for sale
Who edits form settingsAnyone with accessOnly owners, admins, site managers and designers; client roles can view and export submissions only

Source: Webflow Help Center, Legacy Editor deprecation FAQ and Manage client seats, read 2026-10-20

Client seats arrived on 2 February 2026, Editor users were migrated to free seats from 4 May with the Content editor role, the Editor was switched off on 4 August, and ?edit was disabled on 5 October.

One detail matters for white-label agencies: Webflow excluded Editor users on white-labelled sites from its deprecation emails and left Workspace owners to tell them. Clients on a branded Editor may not know any of this happened.

What goes in the kit

The kit is four files. Our earlier guide, White Label Webflow Development: How Agencies Hand Off Builds Without Losing the Client, lists the seven artefacts a partner should hand over at the end of a build. This page is the client-facing subset of that list, written so the agency can send it as its own.

The four parts of the client handover kit
PartFormatWho reads itLength
Welcome emailPlain email from the agencyClient's marketing lead150 to 250 words
Loom walkthroughsFour videos, recorded on the agency's Loom accountEveryone who will edit the siteUnder 5 minutes each
CMS guideShared doc or PDF on the agency's templateThe person who publishes content4 to 8 pages
Settings checklistInternal checklist, signed off before handoverThe agency or its partner, not the client12 items

The welcome email says the site is live, names the agency contact, and links the videos and the guide in viewing order.

The Loom scripts: four videos, each under five minutes

Wistia's guide to video length, a vendor source based on more than 13 million videos for its 2026 State of Video report, recommends one to five minutes for educational content. Its 2024 report found engagement barely changes between one and five minutes and drops significantly after five. Loom's free Starter plan stops recording at five minutes anyway.

Record each one on the client's live site. Read the lines loosely; the order is what matters.

Video 1. Logging in and finding your site (about 2 minutes). "Accept the email invitation from Webflow and create a free account with the same address. The quickest way to edit a page is to open it on the live site and add ?update to the end of the address. Your role is Content editor, which means you can change words, images and CMS content, but not the layout."

Video 2. Editing a page (about 3 minutes). "Click any text to change it. Images are swapped from the asset panel, and every image has an alt text field: describe what is in the picture, in one sentence. Page titles and meta descriptions sit in Page settings. Nothing you change is visible to the public until you publish."

Video 3. Adding a CMS item (about 4 minutes). "Blog posts and case studies are CMS Collections. Open the Collection, click New item, fill in the fields and save as a draft. Our CMS guide explains every field. Publish when ready, then check the live site."

Video 4. Publishing safely, and when to call us (about 3 minutes). "Publishing pushes every pending change, not only yours, so check with your team first. If something looks wrong after you publish, do not fix the layout yourself. Send us the page address and a screenshot; we can roll back to an earlier backup."

That last line matters. On paid Site plans Webflow keeps unlimited backups, with a restore point on every 50th auto-save, but only Site managers can access them.

The CMS guide template

Write the guide for the new hire who has to publish a case study alone. We would use seven sections.

  1. Who to contact. One named person at the agency, an email address and the expected response time.
  2. How to log in. The seat invitation, the ?update shortcut, and what the client's role can and cannot do.
  3. Collections at a glance. One table per Collection, in the format below.
  4. Images. Recommended dimensions per Collection, maximum file size, and a one-line rule for alt text.
  5. Drafts, scheduling and publishing. What draft means, how scheduled items behave, and the rule that publishing pushes everyone's changes.
  6. What not to touch. Reference fields that drive filters, slugs on live items, and anything wired to a form or integration.
  7. When to call us. Layout changes, new page types, new Collections and anything involving forms.
CMS guide field table, example for a Case studies Collection
FieldShows whereRequiredRule
NameCard title and page H1YesClient name plus outcome, under 60 characters
SlugThe page URLYesSet once; changing it on a live item breaks links
SummaryCard text and meta descriptionYesOne sentence, under 155 characters
Hero imageTop of the page and the cardYes1600 x 900 px, under 300 KB, alt text filled
IndustryFilter on the listing pageYesPick from the list; do not create new options
BodyMain articleNoUse the heading styles, never bold text as a heading

Source: illustrative template; adapt field names to the build

Section 2 is where most kits go stale. Webflow lets a Content editor create and publish CMS items, edit page SEO settings and view form submissions, and publish the site only if "Can publish" is on. It does not allow page building or form settings. Say so in plain words.

The 12 settings to check before handover

This list is for the agency or its build partner, not the client. Run it twice: once before the transfer or seat invitation, and once after, because a transfer resets several of these.

The 12 settings to check, where they live and how they break
#SettingWhere in WebflowHow it breaks if skipped
1Client seat and roleSite settings > Site access > ClientsWrong role, or "Can publish" left off when the client expects to publish
2Site plan and billing ownerSite settings > Billing, or transferAgency card still paying a site the client owns
3Made in Webflow and Creator CreditsShowcase profileTransfer is blocked until both are removed
4Form notification recipientsEach form's settings > Email NotificationsReset on transfer; submissions arrive nowhere
5reCAPTCHA keys and bot protectionSite settings > Apps & IntegrationsKeys reset on transfer; restoring a backup turns bot protection off
6Staging subdomain indexingSite settings > SEO > Indexingwebflow.io copy competes with the live domain in search
7Auto-generated sitemapSite settings > SEO > SitemapNo sitemap to submit in Search Console
8Page-level noindex and robots.txtPage settings > SEO, and Site settings > SEOThank-you and utility pages indexed, or AI and search bots blocked by mistake
9301 redirects from the old siteSite settings > Publishing > 301 redirectsOld URLs land on the 404 page
10Favicon, webclip and homepage metaSite settings > General > Icons, and Page settingsBlank tab icon and empty social previews
11Custom domain and SSLSite settings > Publishing, and the DNS providerCertificate fails to renew if DNS stops pointing to Webflow or CAA records block its providers
12Analytics and Search Console ownershipGA4 Access Management, Search Console Users and permissionsThe agency still owns the client's data after it leaves

Source: Webflow Help Center (site transfer, forms, indexing, sitemap, backups, health scan), Google Analytics and Search Console Help, read 2026-10-20

A few items need more than a line.

Items 1 and 2: seats and billing. Client seats are site-level and free, but fixed: one per site on a Freelancer Workspace, three per site on an Agency Workspace. Webflow will not let you fill a client seat with someone who shares the Workspace owner's business email domain. For a transfer, only Freelancer and Agency Workspaces can move a site with its paid plan and domains, and an Enterprise destination needs a downgrade first, which takes a published site offline. Sites using Localize must be duplicated and the duplicate transferred.

Item 4: forms. On the free Starter Site plan, notifications reach at most five recipients, all Workspace members. And anyone who clicks unsubscribe in a notification email disappears from the recipient field. Send a test submission from every form after handover.

Items 6 to 8: indexing. Turning off staging indexing needs a Site plan or a paid Workspace. The auto-generated sitemap updates on every publish. Search and AI crawlers are allowed by default; check nobody switched the Traffic control toggles off during staging.

Items 10 and 11: the health scan. Webflow's free site health scan checks custom domain status, SSL, minification, favicon and webclip, and homepage meta and Open Graph tags, and returns a score from 0 to 100. It reads meta tags on the homepage only, so it is a floor, not a full audit. File the score with the checklist. Webflow's SSL certificates renew automatically only while the domain's DNS points to Webflow.

Item 12: data ownership. In Google Analytics, only Administrators add and remove users, and the last Administrator cannot remove themselves, so make the client an Administrator before the agency steps back. In Search Console, a removed owner can re-verify if their token is still on the site, so delete the agency's verification tag or file as well as its user.

Before the handover call, save a named manual backup (Command + Shift + S on a Mac) as a clean restore point.

How to rebrand the kit so it is yours

With Editor branding gone, the client sees Webflow's interface the moment they log in. The agency's brand has to carry through everything around it.

Names. Replace every partner or freelancer name in the scripts, the guide and the file names. Uploaded assets move with the site on transfer, names included, so rename them before upload.

Accounts. Record the videos on the agency's Loom workspace, not the partner's. Send the seat invitation from the agency's Workspace.

Screens. Record on the client's own site, not a demo site, so every screenshot in the guide matches what they see.

Voice. Write the guide in the agency's tone, with its support hours and response times. A partner can draft it; the agency should send it.

We have been the white-label build partner to Web Tonic for more than 20 Webflow sites in twelve months, the largest with a CMS of over 1,200 items. On a white-label build we would draft all four parts under the agency's brand as part of the scope, and we would put the most effort into the CMS guide, because a CMS that size is where client questions concentrate.

What this means for your next Webflow handover

Treat 2026 as the year to rewrite the kit. If your template mentions ?edit, the Editor or a branded login screen, it is out of date. Start from the four parts above, record the videos on a real client site, run the 12 checks before and after the transfer, and book the handover call only after a test form submission reaches the client's inbox.

If you would rather a partner produced the kit with each build, our white-label service page explains how we scope it.

Frequently asked questions

What should a Webflow client handover include?

At minimum: a welcome email naming the agency contact, short training videos, a CMS guide listing every Collection and field, and an internal checklist of settings verified before handover. The checklist should cover client seats and roles, billing, form notifications, indexing, the sitemap, redirects, domain and SSL, and analytics ownership. Webflow resets form notification settings and reCAPTCHA keys on transfer, so several items need checking again after the client accepts the site.

Can clients still use the Webflow Editor?

No. Webflow switched off the legacy Editor on 4 August 2026 and disabled the ?edit shortcut on 5 October 2026. Clients now sign in with a Webflow account that holds a seat on the site, usually a client seat with the Content editor role. The ?update shortcut, added to the end of a live page's URL, opens that page in Webflow for editing. Editor branding was deprecated at the same time.

How many client seats does a Webflow site get?

It depends on the agency's Workspace plan. Webflow's help centre lists one client seat per site on the Freelancer plan, staged or paid, and three per site on the Agency plan. A Starter Workspace flagged as a service provider gets one per paid site. Additional client seats cannot be purchased at present, and a client seat cannot go to someone sharing the Workspace owner's business email domain.

How long should a client training video be?

Under five minutes per video. Wistia's guide to video length, based on more than 13 million videos, recommends one to five minutes for educational content, and its 2024 report found engagement drops significantly past five minutes. Loom's free Starter plan also caps recordings at five minutes. Split the handover into several short videos by task, such as logging in, editing a page, adding a CMS item and publishing.

Do form notifications survive a Webflow site transfer?

No. Webflow resets form notification settings, reCAPTCHA keys, Adobe Fonts keys and comments when a site moves to another Workspace, and the new owner must re-authorise connected apps. After the client accepts the transfer, re-enter the recipient addresses on every form, re-add reCAPTCHA keys if used, republish, and send a test submission. On the free Starter Site plan, notifications reach at most five Workspace members.

Sources

  1. Legacy Editor deprecation FAQ Webflow Help Center, 2026
  2. Manage client seats Webflow Help Center, 2026
  3. How do I transfer a site or plan to another workspace? Webflow Help Center, 2026
  4. Why am I not receiving form notification emails? Webflow Help Center, 2026
  5. Disable search engine indexing Webflow Help Center, 2026
  6. Create a sitemap in Webflow Webflow Help Center, 2026
  7. Save and restore backups Webflow Help Center, 2026
  8. Run a health scan to check for site issues Webflow Help Center, 2026
  9. How do I set up redirects in Webflow? Webflow Help Center, 2026
  10. SSL hosting Webflow Help Center, 2025
  11. How to Choose the Right Marketing Video Length for Any Goal Wistia, 2025
  12. Top 5 Insights from Wistia's 2024 State of Video Report Wistia, 2024
  13. How long can I record? Atlassian Support (Loom), 2026
  14. Add, edit, and delete Analytics users and user groups Google Analytics Help, 2026
  15. Managing owners, users, and permissions Google Search Console Help, 2026

Tags

  • Webflow
  • Handover
  • White-label
  • Checklists
Mihajlo Stojanovic

Mihajlo Stojanovic

Co-founder, Octo Agency

Mihajlo runs the technical side of Octo Agency: Webflow builds, custom backends and the systems that keep a site editable after launch. He has shipped more than twenty Webflow sites a year as a white-label partner and writes about what survives contact with a real marketing team.

Veljko Nikolic

Reviewed by

Veljko Nikolic

Co-founder, Octo Agency

Veljko runs the build side of Octo Agency. He has shipped marketing sites for B2B teams in legal tech, health and manufacturing, and writes about what survives contact with a real review cycle.